Contact us

Contact Us

Have questions about orders, sizing, shipping, returns, or anything else? We’re here to help you quickly—reach out via your preferred channel below!

1. Email Support

For detailed queries (e.g., order issues, return requests, sizing advice), email our team:

support@[your-store-email].com

  • Response time: 24 hours on weekdays (9:00–18:00 CET) | 48 hours on weekends/holidays.
  • Tip: Include your order number (e.g., #1001) or product name (e.g., "Leather Jacket M") in your email—this helps us assist you faster!

2. Live Chat

Need instant help? Use our Shopify live chat for real-time answers (great for quick sizing checks or tracking updates):

  • How to access: Click the "Help" icon in the bottom-right corner of our Shopify store.
  • Available hours:

    Weekdays: 9:00–21:00 CET

    Weekends: 10:00–16:00 CET

3. Phone Support

For urgent matters (e.g., missing packages, urgent order changes), call our team:

+48 517756722 
  • Available hours: Weekdays 9:00–17:00 CET

4. Mailing Address (For Returns Only)

If you need to send back a product (per our return policy), ship to our Poland warehouse:

Ugly Duckling Returns

Wroclaw  Magnice Jesicnowa Energetyczna 10

  • Note: Always include your order number on the package to avoid delays!

We aim to make your shopping experience smooth—thank you for choosing Ugly Duckling!