FAQs (Frequently Asked Questions)

Shipping & Delivery

• Q: Which countries do you ship to?

  
  

  A: We currently ship to Germany, Italy, Czech Republic, Slovakia, and Poland.
• Q: What’s the delivery timeline for my order?

  
  

  A: Delivery varies by destination:
  • Germany: 2–5 business days
  • Italy: 3–6 business days
  • Czech Republic, Slovakia, Poland: 1–4 business days
• Q: Do you provide order tracking?

  
  

  A: Yes! A tracking number will be emailed to you within 48 hours of shipping. Use our Track Your Order page to check your order’s status.

Order Tracking

• Q: How do I track my order?

  
  

  A: Visit our Track Your Order page, enter the tracking number (sent via email after shipping), and click "Track My Order".
• Q: I didn’t receive a tracking number. What should I do?

  
  

  A: First, check your spam folder. If still not found, email our support team at 18122492064sw@gmail.com with your order number, and we’ll help.

Returns & Exchanges

• Q: What’s your return policy?

  
  

  A: In line with EU consumer laws, you have 14 days to return unused women’s clothing (with original tags/packaging) for a refund. For damaged/defective items, contact us anytime.
• Q: How do I start a return or exchange?

  
  

  A: Email our support team at 18122492064sw@gmail.com with your order number and reason for return/exchange—we’ll walk you through it.

Payments & Security

• Q: What payment methods do you accept?

  
  

  A: We accept major credit/debit cards (Visa, Mastercard, American Express).
• Q: Is my payment information safe?

  
  

  A: Yes. Our checkout uses SSL encryption (industry-standard security), and Shopify securely processes payments (we never store full card details).

Products & Sizing

• Q: Do you have sizing guides for clothing?

  
  

  A: Yes! Each women’s clothing product page includes a detailed sizing guide (with bust, waist, hip, etc., measurements) to help you find the right fit.
• Q: Can I get styling tips for your pieces?

  
  

  A: Absolutely! Reach out via live chat or email, and our team can offer tips for our jackets, tops, jeans, and more.

General

• Q: How fast are orders processed?

  
  

  A: Most orders are processed within 48 hours. You’ll get a notification when your order ships.
• Q: How else can I contact support?

  
  

  A: Use email, live chat, or phone (see our Contact Us page)—we’ll respond promptly.